WHAT’S MAKE THIS JOB MORE AWESOME? (JOB SCOPE)
- Work closely with your team lead for how to enable increased focus on strategic, value-adding activities for the team.
- Show your leadership to pull the team together with Operation Executive and Operation Virtual Assistants to meet targets, goals and improve processes and practices.
- Oversee the day-to-day management of operations on Ecommerce Platforms including listings, submission of promotions/campaigns, monitoring of data including but not limited to user experience, order fulfillment, customer service.
- Plan, execute, and monitor operations to ensure seamless service and as smooth as you can
- Adhere and contribute to Standard Operating Procedures (SOPs) or you may review to improve it
- Use your analytical thinking to troubleshoot operations issues and solve them efficiency
- Provide your most world-class and high-quality customer service to achieve our customers’ satisfaction
- Provide reporting and KPIs when necessary
WHAT WE LOOK FOR THE IDEAL PROFILE? HE/SHE HAS TO:
- At least 2 years of relevant working experience in the eCommerce / sales industry, Diploma or Degree holder would be great.
- Be proficient in MS office
- Be strong leadership, problem-solving, interpersonal, and communication skills with the ability to exercise command and control.
- Be strong analytical skills and attention to detail.
- Be passionate about the fast-paced and challenging nature of the industry and fit the DNA of the company’s culture and working environment
- Have an ability to identify opportunities and solve problems independently……but also have a team player attitude when needed
- Be a self-starter, proactive and hands-on approach. Bring solutions, not problems.
WHY JOIN US?
- We are a fast-growing baby & maternity brand, retailing on E-Commerce platforms mainly in USA, CA, and EU (UK, DE, FR, ES , IT, PL, NL, SE). Being in the digital space, we are fast-changing and quick to adapt to the market.
- You will have a chance to be the pioneer in spearheading new strategies
- We are result-oriented and we believe in compensation that correlates with results. You are the limit.
- We give you the space to do crazy things as long as it works. We are unlike MNCs or big companies. We grow by breaking the rules. We constantly challenge ourselves to scale new heights by doing new things. If you dislike red-tape, this is the place.
- Regular lunches, Snacks, Makan, etc! We do these regularly and the best part is we do ALL these Fun things during office hours! (After we are back to normal)
- Office politics is a dirty phrase and we eliminate any politics and bureaucracy
- We constantly DO New Things. If you dislike routines and want to learn New Things, you will get a chance.